24/7 free vet advice line: online vet help

Updated 30 Sept 2024

Whether you’re a pet owner, sitter or both, all of our Standard and Premium members have access to our free vet advice line - available 24 hours a day, 7 days a week for online vet help during sits. 

Take a look below to find out how to access our vet helpline for advice from veterinary nurses on behavior, diet, illness and more.

What is our free vet advice line?

For members with a Standard or Premium membership, veterinary nurses are on hand 24/7 via our free vet line to answer questions and provide pet-related advice.

Available for online vet help via free phone calls, chat consultations and video calls, veterinary nurses provide both sitters and pet owners with professional advice on nutrition, dental care, age-related issues and more.

Access to this service means avoiding unnecessary trips to the vet, and invaluable pet-related advice and information that helps to keep dogs, cats (and more) safe and healthy around the clock.

How our free vet advice line works for pet owners

If you're a Standard or Premium owner member, simply visit your member dashboard and scroll down to the vet advice line section to launch a free phone, chat or video consultation. 

This will direct you to a veterinary nurse who will ask for your name and how they can help — it’s that easy. And with unlimited access, you can use it as often as you like.

As we’ve mentioned, only members are able to access our free veterinary advice line. So to find out more about how to become a member of TrustedHousesitters and what that looks like for pet owners, click below.

How our free vet advice line works for pet sitters

All Standard and Premium sitter members also have access to our 24-hour vet online free advice while on a sit. So, if you're a sitter on a house sit and you have a pet-related question — big or small — just call.

And as you’ll have noticed by now, only members of TrustedHousesitters can access our 24/7 free vet advice line. So if you’re a sitter looking to secure your next pet sitting adventure and love the security of 24/7 access to veterinary advice, take a look below at how to become part of the community.

How can our free vet advice line help?

Every member of the online vet help team is an experienced veterinary nurse, which means they’re confident discussing all your pet health-related queries. Whether you access your free vet advice online or via a video call, you’ll be able to get advice on a whole range of pet health problems.

Here’s what our free vet helpline line could provide advice on:

• Behavioral issues
• Pet anxiety
• Dietary needs, pet food and what’s safe for the pet
• Dental issues
• Age-related issues
• Symptoms of illness
• Parasites
• Some specialist pets
• Whether a vet visit is needed

Access free vet advice

So, whether you’re a pet owner or sitter and the idea of 24/7 advice from a free online veterinary nurse puts your mind at ease, become a Standard or Premium member today.

Any more questions?

While your free vet advice line is here to answer all your pet-related queries, our Membership Service team is ready to help, too. So if you have any other questions or need help making the most of your membership, get in touch today.

*Please know that the Membership Services number/email address does not connect through to the vet advice line and they will not be able to offer veterinary advice. 

*You’ll notice that your vet advice line is a UK phone number, so we recommend using an online service like Skype or another VOIP to minimize call charges if you’re calling from another country.

Useful resources

• How to connect with free pet sitters
• 10 tips on how to become a house sitter
• The bond between dogs and humans: an expert opinion from Marc the Vet