At TrustedHousesitters, we’re proud to provide a platform with trust and respect at its core. So that we can keep our community the safe and respectful place it is, all members are asked when joining to familiarise themselves with our Code of Conduct.
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For owners — when finding a sitter
I will be respectful to the entire TrustedHousesitters community, regardless of their race, religion, national, origin ethnicity, disability, sex, gender identity, sexual orientation or age.
I will create a comprehensive and accurate home and pet owner listing.
I will agree all responsibilities with my sitter before a sit is confirmed, including any costs associated with pet care or home maintenance.
I will confirm my sitter via myTrustedHousesitters Dashboard.
Before a sit takes place, I will complete my TrustedHousesitters Welcome Guide.
I will be responsive to messages prior to and during my time away from home.
I will create a clean, comfortable and secure environment for my sitter.
I will ensure my home is vacated for my sitter throughout the duration of the sit, with no third parties present other than my confirmed sitter.
I will provide my vet’s contact details and agree to refund my sitter for any vet costs which may arise during a house sit.
I will only cancel a sit or return home before the end of a house sit if there are extraordinary circumstances.
For sitters — when house and pet sitting
I will be respectful to the entire TrustedHousesitters community, regardless of their race, religion, national, origin ethnicity, disability, sex, gender identity, sexual orientation or age.
I will offer my house and pet sitting services free of charge, in exchange for a place to stay.
I will create a comprehensive and accurate sitter profile, including photos and clear information about me.
I will agree all responsibilities with the home and pet owner before a sit is confirmed and will follow the home and pet owner’s instructions in the TrustedHousesitters Welcome Guide.
I will not cancel my sit unless there are extraordinary circumstances. Once on a sit, I will never arrive later or leave earlier than the agreed date and time.
I will make every effort to leave the home as I found it and ensure every care is taken with the owner’s pet(s), home and garden.
Should a pet fall ill under my care, I will seek veterinary support and will inform the pet owner as quickly as possible.
If there are any maintenance issues I will contact the owner as quickly as possible for advice.
Interested in knowing more about how our pet-loving members connect to keep pets safe and happy at home? Take a look at how it works, or reach out to your friendly Membership Services team.
