Trusted Tools: TrustedHousesitters Membership Services

Talking to your Membership Services team at TrustedHousesitters

Everyone needs a helping hand now and again, which is why your TrustedHousesitters membership includes regular support. And to make sure that support is expert, it’s provided by a dedicated team of pet-loving members like you.

Yes, every person in your Membership Service team is an owner, sitter, or both. This means they have the experience and insight to truly help you along every step of your TrustedHousesitters journey, and we want to make sure you know all about them…

How can TrustedHousesitters Membership Services help?

Members usually find the answer they need in the Help Desk — the home to the most frequently asked questions. But for all the times you need to talk to someone and get support or advice that is unique to you, your Membership Services team is here.

Perhaps you have questions about setting up your profile or listing, arranging your first sit, or need some technical support using your app or website. Whatever your question, big or small, just get in touch.

“We are on hand to help you in any way we can so please do not hesitate to either send us an email, live chat with us or simply just pick up the phone. Our team is always happy to chat with our members.”

Lucy, Membership Services Team Leader

What can you find on TrustedHousesitters’ Help Desk?

Your Help Desk on TrustedHousesitters is your go-to place if you need help with understanding how to become a member and how it works. We’ve also packed it with lots of great guides that will come in handy when you’re creating your profile and getting started. There’s plenty of information about messaging etiquette, things you need to know and do before/during/after a sit, heaps of home and pet care advice, and - of course - trust and safety guidelines and tips. Basically, it’s got everything you need to know in one place. 

If you can’t find something - or would rather have a chat - we’re always available. 

How to get in touch with TrustedHousesitters...

You can contact your Membership Services via email or by clicking on the online chat icon. We’ve also listed all our phone contact numbers on our website, so you can reach us from anywhere in the world. We’re here to help you from 7am to 7pm, 7 days a week (UTC). 

Feedback from fellow TrustedHousesitters members

Anyone getting in touch with TrustedHousesitters will always receive the thorough and thoughtful support expected of an award-winning Membership Services team, but don’t just take our word for it. Here’s what your fellow members have to say:

“Found that the company were really supportive and professional prior to my recent house sit. They really did listen to my queries and acted quickly. Thanks guys, I'm sure my house owners appreciate your guidance as well!”

Beverley Hayhurst, Trustpilot review

“The support from the TrustedHousesitters staff has been nothing but remarkable. They have resolved every issue and answered every question within minutes of our inquiry.”

Anne French, Trustpilot review

“We're very happy with the way everything is organised through the platform. Also, when there was something not clear to us, and we contacted the platform, we got a prompt reply to solve the issue.”

Boukeline and Rob, Trustpilot review

Any more questions?

If you want to know more about the help and support available to you, who better to talk to than your Membership Services team? Remember, they’re here to help you make the most of your membership, so feel free to get in touch.