Trusted Tools: TrustedHousesitters Membership Services

Talking to your Membership Services team at TrustedHousesitters

Everyone needs a helping hand now and again, which is why your TrustedHousesitters membership includes regular support. And to make sure that support is expert, it’s provided by a dedicated team of pet-loving members like you.

Yes, every person in your Membership Service team is an owner, sitter, or both. This means they have the experience and insight to truly help you along every step of your TrustedHousesitters journey, and we want to make sure you know all about them…

How can TrustedHousesitters Membership Services help?

Members usually find the answer they need in the Help Desk — the home to the most frequently asked questions. But for all the times you need to talk to someone and get support or advice that is unique to you, your Membership Services team is here.

Perhaps you have questions about setting up your profile or listing, arranging your first sit, or need some technical support using your app or website. Whatever your question, big or small, just get in touch.

“We’re on hand to help - simply reach out to us via our live chat and a member of our team will be happy to assist”

- Lucy, Membership Experience Manager

What can you find on TrustedHousesitters’ Help Desk?

Your Help Desk on TrustedHousesitters is your go-to place if you need help with understanding how to become a member and how it works. We’ve also packed it with lots of great guides that will come in handy when you’re creating your profile and getting started. There’s plenty of information about messaging etiquette, things you need to know and do before/during/after a sit, heaps of home and pet care advice, and - of course - trust and safety guidelines and tips. Basically, it’s got everything you need to know in one place. 

If you can’t find something - or would rather have a chat - we’re always available. 

Our Membership Services team is available to help, 24/7

Connect with us via live chat where a friendly team member will be ready to support you. If you’re in need of urgent support, you can contact us via our 24/7 Urgent Support Line - the number is available on your dashboard.

Feedback from fellow TrustedHousesitters members

Anyone getting in touch with TrustedHousesitters will always receive the thorough and thoughtful support expected of an award-winning Membership Services team, but don’t just take our word for it. Here’s what your fellow members have to say:

“Found that the company were really supportive and professional prior to my recent house sit. They really did listen to my queries and acted quickly. Thanks guys, I'm sure my house owners appreciate your guidance as well!”

Beverley Hayhurst, Trustpilot review

“The support from the TrustedHousesitters staff has been nothing but remarkable. They have resolved every issue and answered every question within minutes of our inquiry.”

Anne French, Trustpilot review

“We're very happy with the way everything is organised through the platform. Also, when there was something not clear to us, and we contacted the platform, we got a prompt reply to solve the issue.”

Boukeline and Rob, Trustpilot review

Any more questions?

If you want to know more about the help and support available to you, who better to talk to than your Membership Services team? Remember, they’re here to help you make the most of your membership, so feel free to get in touch.