Trusted Tools: 24/7 Vet Advice Line

Trusted Tools: 24/7 Vet Advice Line

Your Vet Advice Line is a 24/7 direct line to a team of veterinary nurses. Providing expert advice for any pet, anywhere, this Trusted Tool can help clear up your questions and concerns - and even prevent an unnecessary trip to the vets.

It’s a great source of support that provides peace of mind to thousands of members, and we want to help you make the most of it. Here's everything you need to know...

How to use your Vet Advice Line

If you're a Standard or Premium owner member, simply visit your member dashboard and scroll down to the Vet Advice Line section to launch a free phone, chat or video consultation. This will direct you to a veterinary nurse who will ask for your name and how they can help — it’s that easy. And with unlimited access, you can use it as often as you like.

All pet sitters also have access to our free 24/7 Vet Advice Line while on a sit. So, if you're a sitter on a house sit and you have a pet-related question — big or small — just call.

*You’ll notice that your Vet Advice Line is a UK phone number, so we recommend using an online service like Skype or another VOIP to minimise call charges if you’re calling from another country.

How can your Vet Advice Line help?

Every member of the Vet Advice Line team is an experienced veterinary nurse, which means they’re confident discussing all your pet-related queries. From behavioural issues and dietary advice to whether or not a pet may need to see a vet, they can help.

Any more questions?

While your Vet Advice Line is here to answer all your pet-related queries, your Membership Service team is ready to help too. So if you have any other questions or need help making the most of your membership, get in touch today.

*Please know that the Membership Services number/email address does not connect through to the Vet Advice Line and they will not be able to offer veterinary advice.